Terms of serviceTerms of service
Updated: October 22, 2026Updated: October 22, 2026
1. Who provides the serviceService provider
Vertona, S.A. de C.V. · Avenida Lázaro Cárdenas 435, piso 12, San Pedro Garza García, Nuevo León, C.P. 66266, México.Vertona, S.A. de C.V. · Avenida Lázaro Cárdenas 435, piso 12, San Pedro Garza García, Nuevo León, C.P. 66266, México.
2. Scope and ordersScope and orders
These terms apply to domain services offered at vertona.com. Each order identifies the domain, operation, period and amount. Searching or adding a name to a cart does not reserve it. Registration depends on final availability, payment and acceptance by the relevant registry or provider. If an operation cannot be completed, we will explain its status and any refund due.These terms apply to domain services offered at vertona.com. Each order identifies the domain, operation, period and amount. Searching or adding a name to a cart does not reserve it. Registration depends on final availability, payment and acceptance by the relevant registry or provider. If an operation cannot be completed, we will explain its status and any refund due.
3. Prices, payments and renewalsPrices, payments and renewals
Before an order is confirmed, its currency, applicable taxes, total price and period must be displayed. Registration, renewal, transfer, restoration and premium domains may have different prices. An introductory price is not assumed to be the renewal price. Automatic renewal applies only when offered and expressly authorized. Registrants must keep their details current and act on expiration notices.Before an order is confirmed, its currency, applicable taxes, total price and period must be displayed. Registration, renewal, transfer, restoration and premium domains may have different prices. An introductory price is not assumed to be the renewal price. Automatic renewal applies only when offered and expressly authorized. Registrants must keep their details current and act on expiration notices.
4. Registrant details and securityRegistrant details and security
Customers must provide accurate details and protect their accounts. Necessary checks may be requested to perform the service or comply with applicable obligations. Do not share passwords or authorization codes. Extension eligibility and validation rules will be communicated where applicable.Customers must provide accurate details and protect their accounts. Necessary checks may be requested to perform the service or comply with applicable obligations. Do not share passwords or authorization codes. Extension eligibility and validation rules will be communicated where applicable.
5. Transfers, expiry and restorationTransfers, expiry and restoration
Transfers may require unlocking, registrant authorization and an authorization code. Timelines, grace periods and recovery options depend on the extension and domain status. Recovery after deletion is not guaranteed. Applicable conditions and fees will be disclosed before a restoration is requested.Transfers may require unlocking, registrant authorization and an authorization code. Timelines, grace periods and recovery options depend on the extension and domain status. Recovery after deletion is not guaranteed. Applicable conditions and fees will be disclosed before a restoration is requested.
6. Acceptable use and abuse reportsAcceptable use and abuse reports
Services must not be used for phishing, malware distribution, botnets, fraud or other unlawful activities. Reports are assessed against the evidence and the service actually managed by Vertona. Proportionate measures or valid orders may be applied. Reports can be submitted through the abuse section; submission does not establish an infringement.Services must not be used for phishing, malware distribution, botnets, fraud or other unlawful activities. Reports are assessed against the evidence and the service actually managed by Vertona. Proportionate measures or valid orders may be applied. Reports can be submitted through the abuse section; submission does not establish an infringement.
7. Cancellation, refunds and rightsCancellation, refunds and rights
Check whether an operation can be cancelled before paying. A completed registration, renewal or transfer may incur irreversible provider costs. This does not waive mandatory legal rights or the right to raise a failed operation or incorrect charge. Requests may be made through the contact form.Check whether an operation can be cancelled before paying. A completed registration, renewal or transfer may incur irreversible provider costs. This does not waive mandatory legal rights or the right to raise a failed operation or incorrect charge. Requests may be made through the contact form.
8. Policies and issue resolutionPolicies and issue resolution
Extension policies and applicable dispute procedures will be identified during ordering. Different extensions may follow different rules. Please first raise an issue through contact. These terms do not limit consumer rights or mandatory jurisdiction rules. Changes will be dated and will not retroactively alter a confirmed order.Extension policies and applicable dispute procedures will be identified during ordering. Different extensions may follow different rules. Please first raise an issue through contact. These terms do not limit consumer rights or mandatory jurisdiction rules. Changes will be dated and will not retroactively alter a confirmed order.